Refund policy

Returns and Refunds

 

Because our pallets are sold as used or reclaimed goods and are often bulky or heavy, we handle returns differently to standard retail items.

 

Collection orders: Please inspect your pallets at the point of collection. Once you've taken the goods away, we're unable to offer a refund unless the item was misdescribed.

 

Delivery orders: Please check your pallets on arrival and report any damage, shortage, or fault within 48 hours of delivery, with photos, by contacting us. We'll offer a replacement, partial refund, or full refund depending on the issue.

 

Faulty or misdescribed goods: If a pallet doesn't match its listing (wrong size, wrong quantity, or materially different condition), you're entitled to a refund or replacement under UK consumer law.

 

Refunds: Approved refunds are issued to your original payment method within 10 business days.

 

This policy is a starting draft and should be reviewed against your actual terms of sale before publishing live.